Tell us about a concern or question

Enquiries/Complaints

Use this page to send an enquiry or complaint to staff. You will receive a reference number after submitting.

Privacy note: We collect the details you enter so staff can review, respond to, and manage your enquiry or complaint. Staff may use TRN or Card ID first to match this to your resident record. Email or mobile may be used only as a fallback if no TRN or Card match is found.

Anonymous submissions are allowed. They can be reviewed by staff, but they may not be personally followable unless you provide a reference or contact mechanism later.

Submission Type

Submit anonymously

If selected, name and contact fields are optional and will not be required.

First Name

Last Name

Mobile optional

Email optional

TRN optional

Card ID optional

Enquiry or Complaint Detail

Please include enough detail for staff to understand what happened or what you need help with.